REFUND POLICY

Last updated: May 11, 2022

Thank you for using the services at Therapy Kick

Your Session Cancellation Rights

You are entitled to cancel Your Session without giving Us any reason for doing so.

We require that you give us a MINIMUM OF 24 HOURS NOTICE of the cancellation.

You are entitled to and can request a refund within 14 days from the date on which You made the booking for the Session and paid for the Session.

In order to exercise Your right of cancellation, we require you to inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By cancellation: cancelling the session on our website.

By visiting this page on our website and communicating the desire to cancel our Session: www.therapykick.com

By phone number: WhatsApp: +44 7941608810

We will reimburse You no later than 14 days from the day on which We receive your request to cancel the Session. We will use the same means of payment as You used for the Session, and You will not incur any fees for such reimbursement.

If You were dissatisfied with the Service We provided we will refund the full cost of the Session upon request. We will also offer to assist You to find another coach or counsellor that is better suited to your needs.

Conditions for Refunds

In order for the payment to be refunded, please make sure that:

The Services were purchased in the last 14 days.

You cancel the booking of the Service on our website or emailed us to request cancellation and refund.

You cancel at least 24 hours in advance.

In terms of our 6-session packages, the balance of any un-used Sessions will be refunded to you upon request, and for any reason.

The following refund cannot be returned:

• SESSIONS THAT YOU HAVE ALREADY ENGAGED IN WITH THE COUNSELLOR
• SESSIONS CANCELLED ON THE SAME DAY THAT THE SESSION HAS BEEN BOOKED (I.E., WITHOUT PROVIDING 24 HOURS NOTICE).